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Popular FAQs
We are following the situation closely and updating the site accordingly.
All Covid restrictions have been lifted in Denmark, since Sep. 11th 2021
We are all trying to navigate the best we can in this situation, please contact us if you have any questions.
All pickups & returns are at our offices at “Simple Creations” / Stamholmen 93, 2650 Hvidovre.
We are usually around daily, from 9-16 Monday to Friday. Make sure to add a note to your booking when you want to pickup & return your booking.
Your booking includes pickup, from the day before first rental day 14-16 and return before 11 on the day after the last day in your booking.
Make sure to bring driver’s license or passport, when you pickup your booking.
Late returns will be billed as rental days. You can cancel your booking free of charge until 2 days before your booking begins. Cancellations later than 2 days before booking begins, will be charged in full.
Sluse/ Garage 24/7 self-service:
All customers can return in our 24/7 self-service garage/ sluse system.
Returning customers, who has showed up in person with an ID can also order to pickup using the same system.
In both cases let us know when you order and we will send you your access link.
The calendar on our site shows the current availability of our gear.
All bookings are min. a day into the future, if you have a urgent booking need, please contact us.
Your booking includes pickup, from the day before first rental day 14-16 and return before 11 on the day after the last day in your booking, if the gear is available.
Please write in the comments on your booking, when you wish to pickup and return the gear.
When adding a booking to the shopping cart, it will hold the the item for you for 5 min.
If you change browser midway (from your phone to your pc), the site might still be holding the items you had in your cart, at the first browser.
You can cancel your booking free of charge until 2 days before your booking begins. Cancellations later than 2 days before booking begins, will be charged in full. Late returns will be billed as rental days.
Make sure to bring valid picture ID, when you pickup your booking.
No insurance is included with the rentals on our site, at this point.